Management persisted with the strategy even as customers rushed for the exits. We heard rumours trickle down that they were deeply concerned about losses, but didn’t know what was causing them.
“Good Lord,” we all thought, “why don’t they just come and ask us?”
This is why internal communications is about performance, and how your organization can ditch the weekly newsletter and focus on what really matters.Read More
Trying to build engagement without looking at organizational communication, is like trying to build a burger without ketchup. We explain why, and how you can use your communications team’s skills to improve organizational performance.Read More