This is why you need real people to sell baseball bats

This is why you need real people to sell baseball bats

Management persisted with the strategy even as customers rushed for the exits. We heard rumours trickle down that they were deeply concerned about losses, but didn’t know what was causing them.

“Good Lord,” we all thought, “why don’t they just come and ask us?”

This is why internal communications is about performance, and how your organization can ditch the weekly newsletter and focus on what really matters.

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